Our Services

Illiana Health provides a range of mission critical services to Federal Agencies.

Healthcare Support Services

Illiana excels at healthcare risk management, clinical quality management, case management, and referral management services across the nation. Our teams continuously seek to develop innovative ideas, establish new resources, and introduce leading technologies to enhance performance in high-stress environments, capture metrics, and uncover trends for future research.

Our core solutions include:

- Case and Referral Management
- Patient Care and Administration
- Full Lifecycle Patient Referral Management
- Quality Control Plans and OCI Mitigation Plan for all customers

Illiana’s joint venture partners have a demonstrated history of successful outcomes with various federal departments in delivering a broad but targeted spectrum of healthcare support services.

Program & Project Management

Overcome challenges in Project Governance, Communications Management, and Risk Identification or Management. Our certified project managers can supplement your project teams to ensure appropriate project management tools and techniques are followed for programs of any size or scope. 

Illiana Health implements and undertakes a comprehensive approach for monitoring, reporting on, and overseeing all functional aspects of contracts to ensure complete compliance with the service level agreements (SLAs), key performance indicators (KPIs), and deliverables. 

- Illiana relies on a proven Clinical Incident Management (CIM) methodology.
- The core of our program and project management processes is derived from the Project Management Institute’s Project Management Body of Knowledge.
- Our services are guided by world class quality management systems in accordance with ISO 9001:2015 and CMMI Level 3 rigorous standards.

Acquisition & Procurement Management

At every stage of the acquisition process, we manage risks, reduce costs, maintain complete transparency, and deliver on stakeholder requirements. Illiana places top-tier healthcare talent to solve the most pressing workforce challenges.

- Rigorous recruiting methodology, flexibility, and delivery excellence ensures that all task orders are delivered with the highest quality of service--on-budget and on-time.
- Illiana’s recruiting, sourcing, and administration functions combine industry experience and functional domain experience to maximize effectiveness. 
- Experience deploying thousands of personnel across various clients with a 90%+ retention rate.
- Specialized incumbent hiring practices to mitigate client disruption and delays.

View our Capability Statement

Please take a look at our capability statement for a detailed outline of our past performance, service offerings, and contact information.